About Us

Who we are and what we do:

Custom Network Rack sells rack equipment, cabling, and connectivity devices for IT, server, Telecom, Security and Network systems.   We also build, install, and service custom network rackmount systems through our network of contracted installers. 

Over the past several years we have built a vast technical knowledge base for racks and rackmount equipment for the A/V, data, network, and security markets.  This knowledge allows us to actually work with customers to figure out exactly what they need for any application.  We only partner with manufacturers that share our vision of offering premium quality and innovative products.  In other words, you won't ever find cheap knock-offs built overseas, covered with a coat of presentation, and sold at a high price.  And you won't get an order taker on the phone that knows nothing about the product.  

We will always work hard to ensure that your order is shipped accurately, quickly, and without damage.  If you have questions, need an install, or want quantity discounts, please email sales at sales@customnetworkrack.com


Customer Service:

We pride ourselves on giving excellent customer care. Our motto here at Custom Network Rack is simple:  "Treat the customer as you would like to be treated."  We are also consumers, and we understand the importance of not only having great prices, but also the importance of giving high quailty customer service.

To demonstrate our committment to our customers, we provide the following:

  • Order online or call us for a phone order FREE of Charge
  • Low Shipping Rates
  • Low Restocking Fees (20%)
  • Prompt Email Replies
  • Tracking Update Emails
  • Fast RMA Processing

If you're not sure what you need or have technical questions, please let us know and we will provide you with our expert knowledge and help you figure it out.  We assess all orders to make sure that you didn't forget anything.  If we think that you ordered something that might not fit your application, we will let you know before we ship the order, just to be sure.